Hillarys, a Hunter Douglas Group Company, Enters India to Disrupt the Rs 10,000-Crore Window Coverings Market
New Delhi [India], October 21: Hillarys, a Hunter Douglas Group company with over 50 years of international heritage in the UK, is introducing a new approach to India’s window-covering market. Traditionally driven by physical stores and fragmented service experiences, the INR 10,000 crore category is evolving as consumers seek greater convenience, personalisation and expert guidance. As India’s first direct-to-consumer (DTC) window-covering brand, Hillarys aims to address this shift through a service-led model that brings design consultation, customisation and installation directly to customers’ homes.
At the core of this model is a shop-at-home (SAH) experience that combines digital convenience with personalised design assistance. Customers begin their journey online, where a virtual design consultant understands their requirements and schedules a free in-home consultation. A trained Hillarys Design Consultant then visits with a curated selection of over 1,500 fabrics, designs and provides window-covering solutions, allowing customers to assess options in their own space. From precise measurements and made-to-measure production to professional installation, Hillarys manages the entire process.
Technology underpins the customer journey, from digital lead generation and pincode-based mapping of customers to the nearest Design Consultant, to tablet-enabled product selection and instant on-site quotations. Digital consultation and visualisation tools also help customers explore design options and understand how different fabrics and window-covering solutions may work within their spaces. Once an order is confirmed, customers receive updates throughout procurement, tailoring, quality checks and dispatch. By bringing these touchpoints together, Hillarys combines product expertise, technology and service in a single, connected experience.
Mr Sivasubramanian S, Country Head – India WCP (Hunter Douglas Inc.) said, “More than five decades of experience have taught us that window coverings are never simply about the window. They influence how a space looks, feels and functions, and the process of choosing them should reflect that importance. As we build Hillarys in India, we see the country as the biggest strategic opportunity for our business. India’s evolving consumer environment, shaped by digital discovery, personalisation and changing expectations of the home, makes it an important market for us. Our direct-to-consumer model is designed to bring international expertise together with a more relevant, personalised experience for the modern Indian homeowner.”
