Sainath Surisetty and Siva Koteswararao Honoured with Excellence in After-Sales Service & Trust Award at Pragathi Ratna Awards 2026
Hyderabad (Telangana) [India], November 12: Sainath Surisetty and Siva Koteswararao of Sri Devi Electronics & Home Appliances, Guntur, were honoured with the Excellence in After-Sales Service & Trust Award at the Pragathi Ratna Awards 2026. The recognition highlights the importance of customer trust, reliable after-sales service and consistent customer support in the electronics and home-appliances retail industry.
Electronics and home appliances have become an essential part of modern households, supporting everyday activities and improving convenience in daily life. From household electrical appliances to electronic equipment, customers depend on these products for their personal and domestic requirements. As a result, the electronics retail sector plays an important role in connecting consumers with products that meet their needs.
However, the relationship between a customer and an electronics retailer does not necessarily end when a product is purchased. After-sales service is an important part of the overall customer experience. Customers may require assistance, product-related guidance or support after purchasing electronic equipment and home appliances. Reliable service and customer communication can help build confidence and strengthen long-term relationships between businesses and consumers.
Sri Devi Electronics & Home Appliances, based in Guntur, operates in this consumer retail segment. The business is recognised for its association with electronics and home appliances, while the award category places particular emphasis on after-sales service and customer trust. These aspects are important considerations in an industry where customers value dependable service and continued support throughout their purchasing experience.
Customer trust is one of the important foundations of the electronics and home-appliances retail business. Customers often consider not only the products available but also the service and support they can expect from a retailer. Clear communication, consistent customer engagement and attention to customer requirements contribute to a positive retail experience. After-sales service, in particular, plays a significant role in maintaining customer relationships beyond the initial transaction.
The Excellence in After-Sales Service & Trust Award recognises Sainath Surisetty and Siva Koteswararao in this category. The recognition brings attention to the importance of service-oriented retail practices and customer confidence in the electronics and home-appliances sector. It also highlights the role of after-sales support as an important dimension of consumer retail, alongside product availability and customer engagement.
The recognition forms part of the wider celebration of entrepreneurship and business achievement at the inaugural Pragathi Ratna Awards 2026, held on 25 October 2026 at PBR Convention Hall, Bandlaguda, Hyderabad. Presented by Unik Life Groups and hosted by Business Growth Strategist Venu Kalyan, the ceremony recognised 81 achievers from Telangana, Andhra Pradesh, Karnataka and other regions across multiple business categories and professional sectors.
Actress Shriya Saran attended the ceremony as the celebrity guest and presented the awards to the recognised achievers. Organised under the theme “Celebrating Telugu Progress,” the event brought together entrepreneurs, business owners and professionals from different industries to acknowledge their achievements and highlight the diverse business ecosystem across the region.
The recognition of Sainath Surisetty and Siva Koteswararao, representing Sri Devi Electronics & Home Appliances, adds to the range of businesses acknowledged at Pragathi Ratna Awards 2026. By recognising after-sales service and customer trust, the award highlights two important elements of the consumer retail industry. Their recognition reflects the event’s broader focus on celebrating businesses across different sectors and acknowledging the importance of customer-focused services in the regional business landscape.
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